Our risk-free policies ensure you only pay for successful verifications.
1. 2.5-Minute Automatic Refund Guarantee
This is our primary refund guarantee: If you rent a verification number and do not receive your SMS OTP code within 2.5 minutes, our system will automatically cancel the transaction and immediately refund 100% of the credits back to your account wallet balance.
2. UBL Bank, JazzCash & EasyPaisa Manual Top-Up Refunds
Manual top-ups transferred via UBL Bank, JazzCash, or EasyPaisa are final once credits are successfully credited to your account. If you make a duplicate payment or upload incorrect transaction details, please contact our support team immediately with your Transaction ID (TID) to resolve it.
3. Unused Credits Policy
Unused account credits are eligible for a full monetary refund within 14 days of purchase, provided zero credits have been spent. After 14 days or once credits are partially used, balance credits cannot be withdrawn as fiat cash.
4. Termination & Abuse Exceptions
Accounts suspended due to breaches of our Terms & Conditions (e.g., attempts to bypass captcha, script signups, botting, or fraud) forfeit their balance and are not eligible for refunds.