Refund and Replacement Policy
At 7minti (owned and operated by Muhammad Ali, Founder of 7minti Platform, Verified Service), we believe trust is earned through action. Every single digital tool, subscription account, and software license purchased on our platform is backed by our legally enforceable 100% Replacement Warranty and a clear, fair refund framework.
100% Replacement Guarantee
If your account stops working during active warranty, we replace or fix it within 2 to 6 hours on WhatsApp.
24-Hour Resolution Window
If we cannot restore or replace your account within 24 hours, you receive an immediate, no-hassle cash refund.
Direct Local Bank Refund
Refunds are paid directly to your Easypaisa, SadaPay, NayaPay, or Raast account with zero deduction fees.
1. Primary Remedy: The 100% Replacement Warranty
Because software accounts, invitation tokens, and API tiers operate on live cloud infrastructure, external provider updates can occasionally trigger unexpected logouts. When you purchase from 7minti, you are protected by an active replacement warranty (typically 7 days, 14 days, 30 days, or full plan duration as indicated on your order receipt).
Under this guarantee, if your credentials encounter an access disruption during the active warranty period, our dedicated WhatsApp fulfillment desk will issue a verified replacement or restore access within 2 to 6 hours.
2. Situations Eligible for Full Cash Refund
You are entitled to a 100% cash refund under any of the following circumstances:
- Failure to Replace Within 24 Hours: If a reported account failure cannot be replaced or fixed by our team within 24 hours of notification.
- Out-of-Stock Sourcing: If payment was confirmed for a software license or custom tool that our procurement desk is unable to source.
- Duplicate or Erroneous Transactions: If you were accidentally charged twice or sent an overpayment through Raast or mobile wallets.
- Non-Functioning Credentials Upon Initial Delivery: If credentials delivered are defective upon dispatch and cannot be replaced immediately.
3. Scenarios Not Covered Under Warranty or Refund
Replacement and refund protection does not apply in the following situations:
- Change of mind after functional login credentials or invitation links have been successfully delivered and accessed.
- Unauthorized modification of master account settings, email addresses, or billing profiles on shared tiers.
- Third-party platform account terminations caused by the customer violating the software provider's Terms of Service (e.g. attempting to generate illegal content or running automated scraping bots).
- Claims submitted after the expiration of the stated warranty period.
4. Refund Processing Timelines and Methods
Approved refunds are processed swiftly:
- Turnaround Time: Refunds are initiated within 24 to 48 business hours of approval.
- Payment Channels: Funds are transferred directly to the customer's designated Pakistani bank account via Raast, Easypaisa, SadaPay, or NayaPay.
- Zero Deductions: No processing fees or administrative charges are deducted from approved refunds.
5. How to Submit a Claim (3 Easy Steps)
ORD-XXXXXX) and a brief screenshot of the error message you are seeing.